Refund and Returns Policy

Refunds, exchanges and replacements

FAST Events does not offer refunds or exchanges as a result of a change in your personal circumstances or due to external factors such as, for example, adverse weather. FAST Events will only provide a refund or exchange a ticket if an event is cancelled, rescheduled or significantly relocated by the Seller (and you cannot or do not wish to attend the rescheduled or relocated event), or to the extent otherwise required by law (including the Australian Consumer Law). If an event is cancelled, you do not need to apply for a refund as we will automatically attempt to process a refund back to the original payment method used to purchase the ticket. Otherwise, you must apply for a refund by the earlier of: (a) 4 weeks after notification of the reschedule or relocation; or (b) 72 hours prior to the event. If you do not request a refund by that date, you will have agreed to the reschedule or relocation and will not be entitled to claim a refund;
If an event is cancelled, rescheduled or significantly relocated by the Seller, all liability is limited to the amount for which the ticket was purchased (including any fees or charges unless otherwise notified at time of purchase). Proof of purchase may be required for any refund or exchange. Unless required by law (including the Australian Consumer Law), neither FAST Events nor the Seller will be liable for any other losses incurred by you as a result of the cancellation, rescheduling or relocation of an event, including any travel and accommodation expenses;
FAST Events will only replace lost, stolen, damaged or destroyed tickets if the authenticity of the ticket can be verified, including proof of purchase, and if you give reasonable notice before the event. FAST Events may charge a reasonable fee for the replacement of tickets. FAST Events may not replace tickets where seating is unallocated (general admission tickets);

You should carefully consider the refund and cancellation policies of travel, accommodation and other goods or service providers when making arrangements for attendance at an event. You may also wish to consider taking out a relevant insurance policy to cover for any losses in the event of cancellation, rescheduling or relocation;

Frequently Asked Questions (FAQs)

How do I purchase tickets on your website?

To purchase tickets, simply browse the events listed on our website. Click on the event you’re interested in, select the number of tickets you want, and proceed to the checkout process.

What payment methods do you accept?

We accept various payment methods, including major credit cards (Visa, MasterCard, American Express), Afterpay, and more. The available payment options will be displayed during the checkout process.

Can I get a refund if I can't attend the event?

Refund policies vary depending on the event and the organiser. Please refer to the event details and the terms and conditions for refund information. Generally, there are no refunds as indicated by our Refunds policy.

How do I receive my tickets after purchase?

After completing your purchase, you will receive a confirmation email with your seat details and any instructions for attending the event. Ticket details will be sent one month before the event. You can either print the tickets or display the electronic version on your mobile device at the event venue.

What happens if the event is cancelled or rescheduled?

In the event of a cancellation or rescheduling, you will be notified via email with information about refunds or alternative arrangements. Our team will work to ensure you receive accurate and timely updates.

Are there any additional fees beyond the ticket price?

Some events may have additional service fees, processing fees, or taxes. These fees will be displayed during the checkout process before you finalize your purchase.

Can I transfer my tickets to someone else?

Ticket transfer policies vary depending on the event and organizer. Check the event details or contact our customer support to inquire about ticket transfer options.

What if I lost my tickets or confirmation email?

Don’t worry! You can usually retrieve your ticket information by logging into your account on our website. If you’re having trouble, contact our customer support, and they’ll assist you in recovering your tickets.

Do I need to create an account to purchase tickets?

While you can purchase as a guest, creating an account offers benefits such as easier access to your tickets and the ability to track your purchase history. It’s quick and convenient to set up an account.

How secure is my personal and payment information?

We prioritise the security of your data. Our website uses encryption technology to protect your personal and payment information during the checkout process. We do not store credit card details on our servers.

Can I get a group discount for large bookings?

Group discounts may be available for certain events. Check the event details or contact our customer support to inquire about group rates and discounts.

Are there age restrictions for events?

Event age restrictions vary based on the nature of the event. Age requirements will be clearly stated in the event details.

How can I contact customer support?

If you have any questions or need assistance, you can reach our customer support team at ticket@fastevents.com.au. We’re here to help!