Scaling Concerts/Events Experience into Memories.



  • FAST Events Production and Sana All take the issue of scalping seriously.
  • Mobile Official Tickets will be accessible to the Sana All app downloadable from Apple App Store and Google Play.
  • Entry to the event is subject to the terms and conditions of the event organiser.
  • Purchase Confirmation of Tickets will be sent via email to the email address provided during the purchase process.
  • You will receive the instructions to redeem the event ticket in a separate email.
  • Have them available on your mobile device for scanning at the venue entrance.
  • Each ticket has a unique Ticket ID, which will be used for verification purposes at the event.

Ticket Delivery Inquiry

If you haven’t received your ticket via the SANA ALL App, follow these steps:

  • Check for Delivery Delays:
  • Visit the Ticket Delivery Updates or our FB page or event page for any delay notifications.
  • Download from Order History:

    If your ticket should have been rolled in your Sana All App and there’s no delay noted, log into your Order Purchase Confirmation and feel free to email us at
  • Login or Ticket Request:
  • If you can’t access your Sana All My Pinoy App, submit a general enquiry request to have our team member help and guide you for the login details or ticket enquiry request.
  • Last-Minute Ticket Release:
  • For some events, tickets might be released 24-48 hours before the event.
  • If tickets don’t arrive by then, visit the box office at the venue for assistance.

Adding and Sharing Mobile Tickets to Others/Friends

  • Download the Sana All My Pinoy app from your Apple or Google Play Store.
    1. Open the mobile ticket received from SANA ALL app.
  • Tap the “Send Passes” button in your Home Profile page of the app.
  • A preview of your event passes will display with all ticket information.
  • “Add” a recipient at the top right and select the Event Pass you would want to share then click “NEXT”.
  • Share tickets in the ticket holder’s name via the app.

Important Notes

  • Check your event page for special conditions. Some tickets may require the ticket holder and guests to enter together and may not be transferable.
  • These conditions are displayed before purchase and are requested by the promoter or venue.