Terms and Conditions of Sale

Terms and Conditions of Sale

The Trustee for the Fil-Aus Stars Team Events Unit Trust (ABN 31 592 543 039) (“FAST Events”) provides ticketing services, including the sale and distribution of tickets, as agent for the venue, promoter or person responsible for holding the relevant event (the “Seller”). In providing these services, FAST Events owns and operates fastevents.com.au (the “Site”).

Please read these Terms and Conditions carefully before purchasing a ticket. By purchasing a ticket from FAST Events, you agree to be bound by these Terms and Conditions.

These Terms and Conditions relate both to the sale of tickets and attendance at events. These Terms and Conditions apply to both the original purchaser and any subsequent ticketholders (“you”).

Variation to Terms and Conditions

FAST Events may vary these Terms and Conditions at any time by updating them. Any variations will only apply to ticket purchases made after these Terms and Conditions have been updated.

Additional Seller Terms and Conditions

Each ticket is also sold subject to any additional terms and conditions of the Seller for the particular event (including their Conditions of Entry) (“Seller’s Terms”). The Seller’s Terms may be disclosed as part of the event information on FAST Events’ website and at FAST Events agents and outlets at the time of purchase. The Seller’s Terms are also available from FAST Events on request.

General Terms and Conditions

FAST Events acts as agent for the Seller in the sale of all tickets. As such, except as specified in these Terms and Conditions, all claims in connection with tickets or events are the sole responsibility of the Seller and, except to the extent required by law (including the Australian Consumer Law) FAST Events otherwise has no liability to you.

Without limiting other remedies, FAST Events may limit, suspend or terminate the account of users who are acting inconsistently with these Terms and Conditions, including in particular the accounts of users who we believe are harassing, threatening or abusing our employees or other users or who act in an unlawful or inappropriate manner. For clarity, FAST Events may limit, suspend or terminate the account of a user which has been activated primarily to circumvent temporary or permanent suspensions already in place with respect to a different account.

Variations to performances or events

The Seller reserves the right to add, withdraw, reschedule or substitute artists, performers, teams or players and/or vary advertised programs, prices, venues, seating arrangements (including ticket categories) and audience capacity.

Conditions of entry

Admission to an event is subject to the Seller’s Terms. In particular, the following form part of the Seller’s terms unless otherwise specified:

 

  1. You may be denied entry into, or removed from, an event where the Seller has reasonable grounds to do so, including if you breach these Terms and Conditions or the Seller’s Terms, or you are intoxicated, under the influence of illicit drugs, inappropriately attired or adversely affecting the enjoyment of the event by others.
  2. If you arrive late, you may not be admitted until a suitable break in the event.
  3. You may not be permitted to take into the event, or use, cameras or other photographic or recording equipment (including mobile phones).
  4. You may be required to submit to a search of your person and/or possessions before entering the event.
  5. By attending the event, you and each attendee in your group acknowledge and agree that you each may be filmed and/or recorded and you each give permission to the Seller and FAST Events to use your image, likeness and voice obtained at the event in all media throughout the world for any purpose and without any compensation.
  6. You agree to comply with all Government directions, orders and regulations relevant to attending live events, which may be in place at the time of the event.
  7. You are responsible for knowing the contact details of all attendees in your group. In the event you are contacted directly by the Government, including the Department of Health for the purposes of contact tracing, you must: (a) make the contact details of your group available to the Government (if you have the consent of each group member to do so); or (b) contact each member of your group, and request that they provide their contact details to the Government directly.
  8. When attending the event, you and each attendee in your group agree to assume all risks associated with COVID-19 or other such communicable diseases.

Authenticity and validity of tickets

Entry to an event may be refused if the authenticity or validity of a ticket is questionable, including because the ticket has been damaged or defaced in any way, or has not been purchased from FAST Events or other authorised points of sale.

Resale of tickets & scalping

Tickets may not, without the prior written consent of FAST Events and the Seller, be resold or offered for resale at a premium (including via on-line auction or other unauthorised resale sites) or used for advertising, promotion or other commercial purposes (including competitions and trade promotions) or to enhance the demand for other goods or services. If a ticket is sold or used in breach of this condition, the ticket may be cancelled without a refund and the ticketholder of the ticket may be refused admission. FAST Events will use reasonable efforts to notify you of such action.

SCALPING WARNING: The resale of tickets in certain circumstances is governed by ticket sales legislation and may attract criminal penalties.

Collection and delivery of tickets

  1. You must allow adequate time for collection or delivery of tickets. Methods of collection and/or delivery will be available when choosing your collection/delivery details. In the interests of minimising ticket scalping, FAST Events may change your delivery method to “venue collect” at its discretion.
  2. Where concessions are applicable, suitable and valid identification must be provided for collection of tickets and at the event.

Limitations on number of tickets purchased

When purchasing tickets for a particular event you may be limited to a specified number of tickets. If you exceed the stated ticket limit, you may have any or all of your orders and tickets cancelled without notice by FAST Events at its discretion. This includes orders associated with the same name, e-mail address, billing address, credit card number or other information. Ticket limits apply to ensure fair access to tickets for fans, and as a measure to minimise ticket scalping.

System Errors

While FAST Events takes all reasonable care to ensure that tickets are correctly priced and only available for sale when intended, sometimes errors may occur. FAST Events may cancel an order made as a result of any such error, although in the case of a pricing error FAST Events will endeavour to contact you to give you the option of purchasing the ticket at the correct price.

Customer Errors

If an error on your behalf results in FAST Events reprocessing the ticket transaction at your request, FAST Events may charge to you the actual costs incurred in reprocessing the ticket transaction, including any chargeback or postage fees charged to FAST Events by a third party.

General

The term “including” when used in these Terms and Conditions is not a term of limitation.