We want to make things simple. Here’s how we handle cancellations and postponements for events/concerts not managed by FAST Productions, where we are the ticketing and marketing partner only:

• If your event is cancelled:
  You’ll receive a refund of your ticket price (excluding booking and transaction fees) back to your original payment method. Refunds are processed within 14-21 business days after the event organiser confirms the cancellation.

• If your event is postponed or rescheduled:
  Your ticket will automatically be valid for the new date. If the organiser offers refunds for those who can’t make it, we’ll email you with instructions and deadlines.

• Non-refundable fees:
  Booking, transaction, and delivery fees are non-refundable unless required by law.

• Stay updated:
  We’ll send any important updates to the email address used for your booking. Please check your inbox (and spam/junk folders) regularly.
  
  

For all the details, read our full Terms & Conditions below.

Terms & Conditions (Events/concerts that are not managed or produced by FAST Productions):

1. Scope
   These Terms & Conditions apply to all tickets purchased through FAST Productions’ ticketing platform for events/concerts that are not managed or produced by FAST Productions, where FAST Productions acts solely as the ticketing and marketing partner. By purchasing a ticket, you agree to these terms.
   
   
2. FAST Productions’ Role

• For these events, FAST Productions is not the event organiser or producer.
• Our role is limited to providing the ticketing platform and promotional marketing for the event on behalf of the event organiser.
• All decisions regarding event scheduling, changes, and cancellations are made solely by the event organiser.

3. Event Changes

• All advertised event dates, times, venues, and line-ups are subject to change by the event organiser.
• FAST Productions is not responsible for any changes in programming, content, or scheduling.

4. Event Cancellations

• If an event is cancelled in full, FAST Productions will process refunds of the ticket price paid (excluding booking fees, transaction fees, or any add-ons) to the original payment method, upon instruction from the event organiser.
• Refunds will be processed within 14-21 business days after official cancellation confirmation.
• Refunds will not be made for personal circumstances, change of mind, or inability to attend.

5. Event Postponements / Rescheduling

• If an event is postponed or rescheduled, your ticket will remain valid for the new date.
• If the event organiser offers refunds for ticket holders who cannot attend, FAST Productions will provide instructions and deadlines for refund requests via email.
• If no refund option is offered by the organiser, tickets will automatically be valid for the new event date and no refund will be issued.

6. Refund Process

• Refunds are only made to the original purchaser and via the original payment method used.
• If the payment method is no longer active, the purchaser must contact FAST Productions to arrange an alternative.
• Refunds cannot be processed for tickets purchased from unauthorised sellers or resellers.

7. Non-Refundable Fees

• Booking fees, transaction fees, delivery fees, or merchandise purchases are non-refundable unless required by law.

8. Communication

• All updates regarding cancellations, postponements, or refunds will be sent to the email address provided at purchase.
• It is the ticket holder’s responsibility to ensure their contact details are correct and to check spam/junk folders.

9. Legal Compliance

• These terms operate in accordance with the Australian Consumer Law. Where the law provides additional rights or remedies, these will be applied.